Platform Support

At EHS Insight, your success is our priority. We understand that each customer has unique requirements and challenges, which is why we are committed to offering personalized support options tailored specifically to your needs.

Our team takes the time to get to know your business, your goals, and the obstacles you face, allowing us to provide targeted solutions and guidance.

Whether you need assistance with implementing our platform, training your team, or ongoing support, we have a variety of options designed to ensure you get the most out of our products.

At EHS Insight, we believe that your success is our success, and we are here to support you every step of the way.

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Support That Goes Above and Beyond

At EHS Insight, your success is our priority, which is why we offer personalized support options tailored to your unique needs, ensuring targeted solutions and expert guidance every step of the way.

  • Support Levels & Options

  • Communication Channels

  • Knowledge & Training

  • Commitment to Excellence

  • Continuous Improvement & Feedback

Our Support Options

At EHS Insight, we understand that every organization has unique needs and goals. That’s why we offer a range of support options designed to help you get the most out of our platform, no matter your level of expertise or the complexity of your requirements. Whether you're looking for a straightforward onboarding experience or require more comprehensive assistance, our support packages ensure you have the right resources and guidance to achieve success.

  • Standard Support: Customers benefit from a streamlined onboarding process, consisting of just four meetings.
  • Standard Support + Rapid Success: For those needing extra support, accelerate your site build-out with the expertise of your dedicated Customer Service Representative.
  • Enterprise Support: Guided through an extensive onboarding process by a dedicated Customer Support Representative and an Implementation Specialist.

Comprehensive Customer Support

The EHS Insight comprehensive support system includes multiple channels to cater to your needs effectively and efficiently.

  • We provide prompt and efficient assistance via our ticketing system.
  • Enterprise Support Customers have the added benefit of phone and video meetings as needed for personalized assistance.

The Best Knowledge Base and Training in the Industry

Navigating and mastering new software can often be a daunting task, but with EHS Insight, we make it easy and efficient for you to become proficient in no time.

Whether you’re a seasoned professional or new to EHS software, our resources are designed to support your journey every step of the way. Explore our comprehensive Knowledge Base, participate in informative webinars, and watch our detailed EHS Insight Training Videos to swiftly and effectively harness the full potential of our platform.

Rapid Response to Every Support Request

The EHS Insight commitment to excellence drives us to go above and beyond in meeting your needs.

We understand that timely responses and effective solutions are crucial to the success of your organization's adoption of the platform. That's why we focus on providing rapid support and innovative tools that empower you to maximize the benefits of our platform. Our dedication ensures you consistently achieve the value you expect from EHS Insight.

Closed-Loop Feedback

The team at EHS Insight believes that continuous improvement is essential to delivering exceptional service.

Our commitment to you extends beyond providing top-tier software solutions; it includes a dedication to understanding and addressing your unique challenges. We are passionate about fostering a collaborative relationship where your insights drive our innovation.

We value your feedback and actively seek ways to improve our support services based on your input. Your success is our priority, and we are committed to evolving our offerings to better meet your evolving needs.

Frequently Asked Questions

How hands-on are support during implementation, if you purchased enterprise support?

When you choose our Enterprise Support, you're assured of an exceptionally hands-on support experience throughout the entire implementation process. You will have access to a dedicated Implementation Specialist, a Customer Success Representative, and an Account Manager. Each are committed to ensuring your setup is tailored to the organization’s specific needs and completed to your satisfaction.

This comprehensive support extends to all aspects of configuration, including scripts, fields, forms, and more, providing you with a white-glove service experience. From start to finish, our team is dedicated to guiding you through each step, ensuring a smooth and efficient implementation that meets all your requirements.  

With Enterprise Support, you can expect a partnership that prioritizes your success, offering personalized guidance and expertise every step of the way. 

Why is the cost of Enterprise Support more than the actual subscription to the software?

Enterprise Support goes beyond the basics of a standard subscription, offering a comprehensive support package tailored for businesses seeking a more hands-on approach to maximize their software investment.

The key benefits of opting for Enterprise Support include:

  • 40 Hours of Onboarding: This initial setup assistance ensures your account is fully operational from day one, facilitating a smooth rollout across your organization.
  • Dedicated Support Representatives: Having a team of dedicated professionals means you get personalized assistance tailored to your business's specific needs, allowing for a more efficient and effective use of the software.
  • Ongoing Monthly Support: With Enterprise Support, you're not just getting a one-time service; you receive ongoing support that includes four hours of dedicated assistance each month. This ensures that we are available to assist you on a nearly daily, weekly, and monthly basis, depending on your needs.

This comprehensive level of support is designed for customers who require ongoing assistance, including but not limited to, requests for customer reports or customizations.

For those who might not need such extensive support, we offer the Rapid Success Package as an alternative. This one-time fee service is a gesture of our commitment to all customers, providing them with the necessary tools to get started quickly. After the initial setup, customers can choose to manage their accounts independently, without the need for ongoing personalized support.

In summary, the enhanced cost of Enterprise Support reflects the extensive range of services and the level of personalized assistance provided, ensuring your business can fully leverage our software to achieve its goals. 

Empower your workforce with EHS Insight.

As you elevate your workplace safety culture, you can rely on us. Over 500,000 users trust EHS Insight for improved team collaboration, accountability, and safety visibility.

When you team with us, we support your journey.

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